Q: Do I need an ACCOUNT to place an order?
A: Yes. However, you still can browse without creating an account.
Q: Are items in the SHOPPING CART reserved for me?
A: No, unless you have completed the checkout process and received an order confirmation email from us. For your information if payment cannot be made within 24 hours, the order will be assume cancelled unless if we got any inform from you.
Q: How do I make PAYMENT?
A: At the moment, we only support Bank Transfer.
Q: When will you receive your PRE-ORDER item(s)?
A: Usually Pre-Order would take an estimated 14 days (excluded weekend & Public Holidays) from batch closing date.
*Note: We only proceed if full payment is made.
Q: When will you receive your READY STOCK item(s)?
A: We usually posted within 3 working day(s) upon full payment. Once the order is shipped, you will receive an email with the tracking number and the courier details.
*Note: POSLAJU will take 1 - 3 days to deliver your parcel(s)
Q: Which COURIER company do you use?
A: We usually using POS LAJU to ensure your parcels arrive on time.
Q: Can I change my shipping details after I placed my order?
A: Yes, as long as your parcel is not shipped yet. You may E-mail us or Facebook Message us so that we will update it.
Q: Do you ship oversea?
A: No, we only shipping within Malaysia.
Q: Do you accept RETURN & REFUND policy?
A: No, goods sold are not allowed to return. However we will ensure every item(s) that delivered to you are in good condition.